Keep your unit current

Find updates for your KFDPro with the license hash shown on the unit, or write to us and a person will answer.

Firmware updates

Enter your unit's license hash to open the download page for it: the latest update and how to install it.

Installing an update

The download page gives the installation steps for the version you download. In short: an update is one .kfdu file that you copy to a USB drive and install from the unit's Settings → Device → Software updates screen. Your keys, settings and license stay in place.

Updates travel by USB drive only. Your KFDPro never goes online to look for one, and never connects to this site.
Standalone kit: an update is a new app download from the app page, installed over the version you have. Your keys, settings and license stay in place.

Other support

For anything else — setup, a radio that will not answer, a licensing question — email us. We usually respond within 24 hours, excluding weekends and holidays.

[email protected]

Help us help you quickly

Your license hash (Settings → Licensing) and the app version
The radio model and the keyload adapter or cable you are using (and whether you are loading over the Hirose cable or by USB)
What you did, what you expected and what happened instead

Never send key material — no key values, key containers or passphrases. We will never ask for them.

Standalone kit

Bought the adapter for your own Android device? Two pages do the set-up.

Get the KFDPro app: the download, the device requirements and how to install it.
Activate KFDPro: turn the activation key from the box into your license.

Where is my license hash?

Unlock your KFDPro and open the app.
Open Settings, then Licensing.
Find the row labelled License hash.

It looks like the example above. Letters are only ever A to F, so a round character is always the digit zero.

What the hash is for

The license hash identifies your unit so we can match it to the right update and look up its record when you write in. It is an identifier, not a password: it does not unlock the device and it reveals nothing about your keys.

Each license is issued per unit and tied to that unit's hardware, so it cannot be moved to another handset. With the standalone kit the license is tied to the Android device it was activated on; the activation key allows a replacement device.