Please read these terms before you order. By placing an order on this site, you agree to them. Purchases through our eBay listing are covered by that listing and by eBay's own terms instead.
1. United States only
We sell and ship KFDPro only within the United States. We ship to addresses in the 50 states and the District of Columbia. We don't ship to APO, FPO or DPO addresses, to US territories, or to any other country. If an order is placed for an address we don't ship to, we will cancel it and refund it in full.
2. Final destination and export
KFDPro manages cryptographic key material for encrypted radio systems. When you order, you confirm that the final destination of the device is the United States. You agree not to export, re-export or transfer it to another country without first confirming that doing so is lawful, and to comply with all applicable U.S. export control laws and regulations. We may refuse or cancel any order that we believe would break those laws.
3. Your use of the device
You are responsible for confirming that your use of KFDPro is appropriate, authorized and consistent with your organization's policies. KFDPro is not FIPS-validated and may not be suitable where policy requires a validated device. It is not associated with, endorsed by or approved by any radio manufacturer.
4. Prices, promotion codes and payment
Prices are in US dollars and are the ones shown on the order page when you place your order. One kit per order: the complete unit or the standalone kit. Accessories are sold only together with a kit, in the same order.
A promotion code must be entered at checkout. It can't be added to an order after it has been placed, only one code can be used per order, and it has no cash value. We may change or end a promotion at any time.
Payment is taken at checkout by our payment processor, Stripe. We never receive or store your full card number. Prices don't include any sales or use tax, and we don't collect sales tax at checkout. If your state requires you to pay use tax on your purchase, that is your responsibility.
5. Your order
Your order is placed when your payment is complete, and Stripe emails you a receipt. We may refuse or cancel an order before it ships, for example if the item is out of stock, the address is one we don't ship to, or we suspect fraud or a breach of section 2. If we cancel, we refund you in full.
If you want to cancel your order, email us before it ships. We will refund an order that has not shipped in full.
6. Shipping and your address
Ground shipping is free. USPS Priority Mail is available at checkout for an additional charge. Delivery times are estimates, not guarantees.
The shipping address you give at checkout is final. We can't change it once your order has been placed, so please check it carefully before you pay. If a package is returned to us because the address was wrong or incomplete, we will contact you, and sending it again is at your cost.
Title and risk of loss pass to you when we hand your order to the carrier.
7. No returns or refunds once shipped
Because of the nature of the device, an order can't be returned or refunded once it has shipped. This applies to the KFDPro kit and to any accessories in the same order. You agree to this when you place your order.
8. If it arrives damaged or doesn't work
If your KFDPro arrives damaged or doesn't work when you first use it, email us within 14 days of delivery with your order number and a description of the problem. We will work with you to repair or replace it. This is not a return or refund.
9. Refurbished handset
The Sonim XP8 handset in each complete unit is professionally refurbished and in very good condition, and it may show minor signs of previous use. Everything else in the complete unit, including the security adapter and the charging cable, is new. Everything in the standalone kit is new.
10. Software and updates
The KFDPro app is licensed, not sold: with the complete unit, for use on the unit it ships with; with the standalone kit, for use on the one Android device you activate it on with the activation key in the box. Software updates are free for the life of the device: for the complete unit from our firmware page using the unit's license hash, and for the standalone kit as a new app download from our site. If a payment is reversed or charged back, we may withdraw that unit's or that license's access to updates and cancel the activation key.
11. Warranty and liability
Except as set out in section 8, and to the extent the law allows, KFDPro is provided as is, without any other warranty, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.
To the extent the law allows, our total liability for any claim relating to an order is limited to the amount you paid for that order, and we are not liable for any indirect, incidental or consequential loss, including loss of data, keys or service.
12. Changes to these terms
We may update these terms from time to time. The version on this page when you place your order is the one that applies to it.
13. Contact
Questions about an order: [email protected]. Please quote your order number.